Shipping and Delivery service

Richard Ginori makes the delivery of the Products in the following countries: Italy, UK, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Hungary, France, Germany, Luxembourg, Netherland, Sweden. The Products will be delivered to the address indicated by the Customer in the order proposal. We do not deliver to PO boxes.
For each order Richard Ginori will issue a special receipt that will be sent to the customer by e-mail or sent together with the products in compliance with current legislation. The invoice is issued on the basis of the information provided by the Customer when ordering. Changes to the invoice are not allowed after its issue.
Delivery costs are borne by Richard Ginori for every delivery.
The products purchased will be delivered by courier selected by Richard Ginori (hereinafter "Corriere") on working days (with the exclusion, therefore, of Saturdays, Sundays and local or national holidays). Deliveries will be made within 5 days from the date of the Order (except in cases of force majeure events or unforeseeable circumstances) for standard product. Customised products will bedelivered within 15 working days. In case of failure to deliver within the aforementioned term, the Customer will grant, by communication to be sent to the following e-mail address: [email protected], a further term of 7 (seven) days (or a longer term if this is required by law or is deemed reasonable according to the circumstances) for the delivery of the Product concerned, provided that, in the event of failure to comply with the said additional term, the Customer may terminate the Contract and Richard Ginori will have to reimburse without delay all expenses incurred by virtue of this Contract.
The Customer (or his delegate) is required to check, at the time of delivery of the Products by the Courier: that the number of packages delivered corresponds to that indicated on the delivery note; is that the packaging and its seals are intact, undamaged, not wet or altered in any way. Any damage to the packaging and / or the Product or the mismatch in the number of packages or indications must be immediately notified in writing on the delivery note of the Courier. Where permitted by current legislation, once the Courier's document has been signed without the Client having raised any exceptions, the Customer can not make any objection about the exterior characteristics of the package delivered; it is understood that the Customer may raise objections even later as provided for by the following article 12, where such disputes are related to other profiles.