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Porcelain crafted in Manifattura Ginori – Italy
Pursuant to Article 52 of the Consumer Code, as defined below, the Customer has the right to withdraw from the contract, without specifying the reason, within 14 (fourteen) days from the date on which the Customer (or his authorized representative on receipt of the Product) physically enters in possession of the Product itself and, in case of distributed delivery, from the day on which the Customer acquires the physical possession of the last Product.
10.2 To exercise the right of withdrawal, the Customer must send a request by filling out this form, choosing the Return Request topic, within the deadline set in the previous article 10.1.
This request must contain the following information :
(i) indication of the Product(s) for which the Customer wishes to exercise the right of withdrawal
(ii) order number
and any other relevant information about the reasons why the Customer wants to proceed with a Return.
Once received further instructions on how to proceed by our Customer Service, the Customer must return the purchased Product(s) to Richard Ginori within 14 (fourteen) days, choosing the most appropriate shipping method to the value of the Product.
The shipping costs and any other custom duties for returning the Product to Richard Ginori are charged to the Customer. The Customer is solely responsible for any decrease in the value of the Product resulting from a handling of the Product other than what is necessary to ascertain its nature, characteristics and functioning: therefore, the Customer is obliged not to remove any labels applied to the Product.
10.4. Richard Ginori will refund the sum paid by the Customer, not including delivery costs, without undue delay and in any case no later than 14 (fourteen) days from the date on which the returned product(s) reach Richard Ginori's warehouse. Such reimbursement will be made by Richard Ginori with the same payment methods used by the Customer for the initial transaction, unless otherwise agreed and expressly agreed between the parties and on condition that the Customer does not incur additional expenses against this repayment.
Please note that for products not available on the web-site and purchased through our Customer Service and/or our Flagship Stores, the shipping costs and customs duties will be charged to the customer.
10.5. Richard Ginori may suspend the reimbursement until the receipt by Richard Ginori of the returned Product or, where it occurs before such reception, until the moment when the Customer provides proof of having returned the Product.
10.6. After the shipment of the Product, the order can no longer be canceled or modified. The return of the Products already shipped must be carried out in any case in accordance with the procedure provided for in this article.
If you received wrong items and/or damaged products please contact our Customer Service through this form choosing the topic Problem with Received Goods and we will give you all the relevant information on how to proceed.