Delivery times vary depending on the destination country. We invite you to consult the Delivery Times Table to find out the estimated times for your area.

Please note that the times indicated are estimates calculated from the shipment date, that is, when the order is handed over to the courier, not from the moment the order is placed.

Shipping times, as well as methods and costs, depend on the destination country. All information is available in the Shipping Table.

Yes, we require the signature of an adult upon delivery to ensure the correct receipt of the package and to protect you from possible losses. We therefore recommend that someone be present at home at the time of delivery.

In case of failed delivery or if the recipient is absent, you will receive an email from the courier with a link to provide instructions for redelivery.

In this case, please contact our Client Service, providing the order number, so that we can properly handle the issue and provide prompt assistance.

You can consult the complete Table of Countries/States where we ship to see the updated and full list of destinations covered.

We do not deliver to PO Boxes, freight forwarder addresses, or hotels (we may exceptionally agree to deliver the product(s) to a hotel, but such delivery is always subject to our prior and explicit approval).

At the moment, we can ship to only one address per order. To ship to multiple addresses, please place a separate order for each location.

When your order has been shipped, you will receive a confirmation email with a link to track its status on the courier’s website.

No, unfortunately, it is not possible to combine two orders or ship them together. You will receive two different tracking numbers, and if applicable, shipping fees will be charged for both orders during purchase.

We understand how challenging it can be to guarantee someone is home during delivery, especially when the time window is wide. However, our couriers offer flexible solutions to manage some delivery options independently.
No action is needed at the time of purchase: once the shipment is entrusted to our courier, you will receive an email link the same evening, allowing you to choose among various personalized delivery options. This way, the driver will be informed in due time and can manage the delivery according to your instructions.

If the tracking number is still inactive, it simply means the order has been handed to the courier but the tracking has not yet been activated.
Please try again after a few hours or the next day.

If your tracking shows the status "In transit," it means the package is traveling to the courier’s local facility, from where it will be dispatched to your delivery address.
If this status persists for several days, do not worry! We recommend contacting Customer Service only if the status remains unchanged for more than 3 business days.
During peak periods — such as Christmas, Black Friday, or the summer break in August — delivery times may be slightly longer.

No, unfortunately, it is not possible to change the shipping address once the order is completed. Our logistics team processes the order quickly to ensure timely shipping. Once the order is dispatched and you have received the tracking number, you can check directly with the courier for any options available to manage the delivery independently.

Form 5106 is a document required by the U.S. Customs and Border Protection (CBP) to register the recipient of the goods as the "importer" in the U.S. customs system.

This form is mandatory for orders over $800. It allows the goods to be cleared correctly upon arrival in the United States.

You may receive a DocuSign link to fill out form 5106 electronically via email, either from the shipper or from the customs department. In some cases, the link may be generated automatically, so it is advisable to check your spam or junk folder as well.

Yes, failure to complete form 5106 may cause customs clearance delays and the order could be returned to the sender.

Of course! If you have any questions or need help, our Client Service is available to assist you with the process.

For online purchases, we accept the following payment methods:
*Except for Japan
Pay now or in interest-free installments with PayPal. APR 0%. The number of installments and activation conditions depend on the customer’s country of residence. Learn more.
For credit card payments, the billing address must match the address associated with the credit card.
Unless otherwise indicated on the website at the time of purchase, the transaction will be charged to the credit card only after verifying the card details, receiving authorization to charge an amount equal to the purchase price of the ordered items, and confirming product availability.
For payments via bank transfer (including international), please contact our Client Service directly.

The invoice is mandatorily included in orders destined for countries subject to customs checks. For other orders, our package does not contain prices and is safe even in case of gifts.

Yes, all prices include VAT.

Once an order is placed and the order confirmation email is sent, it is no longer possible to cancel it. However, it is possible to return the item(s) once the shipment is received.

Unfortunately, we cannot modify already confirmed orders; you will need to place a new order containing the missing product.

To receive an invoice, you must fill in the billing details during checkout by selecting the appropriate option.
Make sure to enter all required information (such as VAT number) before completing the order.

The payment will be charged at the time of order confirmation.

You can purchase our creations online on the official website ginori1735.com.
Moreover, Ginori 1735 has a distribution network consisting of flagship stores in Florence, Milan, Rome, Paris, and Sesto Fiorentino, a network of authorized retailers in Italy, as well as points of sale in high-end multi-brand specialized stores and selected department stores worldwide, including Harrods in London and La Rinascente in Milan.
You can find the nearest store in the Stores section.
Come and discover our porcelain and immerse yourself in the world of Ginori 1735.

If the product you received is defective in any way, please report it to our Client Service specifying the issue.
Attach photos or videos highlighting the problem and provide the order number.
We will evaluate the defect type to arrange a replacement or suggest the best solution.

If you received a different product than ordered, please report it to our Client Service indicating which product you received instead of the ordered one.
Attach photos or videos showing the issue and provide the order number.
We will promptly provide the most suitable solution for your case.

If one or more products in your package were damaged during shipping, please report it to our Client Service describing the damage, including the order number, at least one photo of the packaging, and images showing the damage.
We will assess the damage to arrange replacement or suggest the best solution.

It is not possible to return products purchased at a flagship store online. Please contact the store directly.

Products bought from retailers cannot be returned online. Please contact the retailer directly.

For returning or exchanging an item, detailed information on the return procedure is available here. Please consult it to follow the correct procedure.

It is possible to request an exchange of products (except non-returnable items) within 14 days from delivery by filling out the specific online form. Products must be intact, unused, in the original packaging, and with tags and accessories. Return shipping costs and any charges are the customer’s responsibility unless the item is defective. Refunds will be processed within 14 days of the return. All regulations are available in the Terms of Sale.

You have 14 days from the date you (or an authorized person) physically receive the product to request a return. If delivery occurs in multiple shipments, the period starts from when you receive the last product. To request a return, click here Returns.
Also, if you are registered on our site, you can benefit from an extended return period of up to 30 days. You can register by clicking here.

Returns sent to the warehouse via courier will be processed within 14 working days from receipt. You will receive a confirmation email once the return is successfully completed. Refunds will be credited back to the original payment method used.

Gifts purchased on Ginori1735.com can be returned. In any case, the refund will be credited exclusively to the original payment method used at the time of purchase. Standard terms and conditions apply, including the right of withdrawal within 14 days from order receipt.

Returns are not accepted for personalized products unless the phrase on the final product differs from what was entered during the order. In this case, please contact our Client Service promptly.

At checkout, you can choose to attach a personalized message of up to 135 characters to your gift.

We offer several options: exclusive packaging for a selection of products, collections with customizable items, and personalized gift suggestions.

Exclusive Packaging
A wide selection of catalog items comes with exclusive packaging. Look for the dedicated icon on each product page, below the main photo gallery.

Personalization
We offer a free personalization service on two special collections to make your gift even more original: Corona Monogram and Totem. Click on the collection to discover it in detail!

Ask an Expert
Ginori 1735 offers an exclusive online Personal Shopping service. For personalized advice and a detailed presentation of our collections, you can book a video call appointment. To book an appointment, fill out the form or write to us on WhatsApp at +393494749284.
During the video call, one of our Client Advisors will guide you through our most iconic creations, helping you choose the perfect items to enhance your table setting or find an exclusive gift.

No, currently it is not possible to purchase a gift card.

At checkout, you can attach a personalized message of up to 135 characters to your gift. Additionally, we offer a free personalization service on two special collections to make your gift even more original: Corona Monogram and Totem. Click on the collection to discover it in detail!

Gifts purchased on Ginori1735.com can be returned. In any case, the refund will be made exclusively using the same payment method chosen at the time of purchase. Standard terms and conditions apply, including the right of withdrawal within 14 days of receiving the order.

A wide selection of catalog items already comes with our exclusive packaging, recognizable by the gift box icon on each product page, below the main photo gallery. In any case, at checkout, you can add one or more free gift paper kits consisting of a 3m Ginori 1735 logo ribbon and two branded paper sheets 70x100 cm to wrap your gift package yourself.

Yes, you can create a wedding list directly on our website. You can select your favorite items from the iconic Ginori 1735 collections, either with the help of our Client Advisors or independently. The list can be modified at any time, and the gifts chosen by your guests will be delivered in a single shipment to furnish your love nest.
For more information or to start your wedding list, please fill out the dedicated form.

Yes, we offer an exclusive online Personal Shopping service.For personalized advice and a detailed presentation of our collections, you can book a video call appointment. To book an appointment, fill out the form or write to us on WhatsApp at +393494749284.
During the video call, one of our Client Advisors will guide you through our most iconic creations, helping you choose the perfect items to enhance your table setting or find an exclusive gift.

If a product or the desired quantity is not available for purchase on Ginori1735.com, activate the "Notify Me" alert on the product page to be notified when it becomes available again. Alternatively, please contact our Client Service, who will be happy to assist you in finding the best solution for your needs.

We do not have online promotions. Offers are exclusively available in the Outlet section of our Flagship Store Manifattura, details of which you can find in the Stores section. However, by subscribing to our newsletter, you can receive an exclusive benefit on your first online order.

Ginori 1735 products are never discounted, not even during promotional events such as Black Friday. If you find Ginori 1735 products discounted at unauthorized retailers, they could be counterfeit.

All our porcelain creations are made in Italy, at the prestigious Ginori 1735 Manufactory near Florence.

We guarantee the authenticity of all products in the catalog. Our items are made with high-quality materials and craftsmanship, reflecting the prestige of "Made in Italy." Counterfeits of Ginori 1735 products are low-quality copies, lacking the details and craftsmanship that characterize our authentic products.
For any reports of counterfeiting or suspicious websites, please contact us via email, providing all necessary information about the products or the site in question.

Our porcelain is a precious material mainly composed of kaolin — a very pure clay mineral — together with quartz and feldspar. This mixture is fired at very high temperatures, around 1400°C, resulting in a partially crystalline structure. The result is an extremely resistant material, with high hardness, excellent chemical resistance, and a characteristic white and translucent appearance. Thanks to the perfect combination of elegance and robustness, porcelain is suitable both for luxury items and everyday use.

Ginori 1735 porcelain is also known as hard porcelain and is considered the most precious material for the production of tableware and decorative complements. What distinguishes it is its very pure mineral composition (based on kaolin, quartz, and feldspar) and the very high firing temperature, up to 1400°C, which gives it a partially crystalline structure. This makes our porcelain particularly resistant, durable, and luminous, with the characteristic white translucent appearance.

In comparison:
• Fine China (or soft porcelain) is a material similar to porcelain but with a softer mixture and a glassy structure. It is fired at lower temperatures, between 1200°C and 1300°C, making it more delicate and less resistant than hard porcelain.
• Bone China is a ceramic developed in England in the 19th century to compete with European porcelain. It is made from a mixture containing calcium phosphate (derived from bone ash, hence the name) and also has a glassy structure. It is fired in two stages: a first high-temperature firing, followed by a second firing at lower temperatures. The overall temperatures range between 1200°C and 1300°C. Unlike hard porcelain, bone china is appreciated for its lightness and warm ivory color but is less robust.

In summary, our porcelain stands out for purity, resistance, and refinement: qualities that make it the ideal choice for those seeking excellence, both for everyday use and special occasions.

The appearance of our products online may vary slightly from the real ones due to the resolution and settings of the monitor or screen used. (The product images displayed on the Site are for illustrative purposes only.) To offer you the best possible experience, we use high-definition images, large-format photographs, and a zoom function that allows you to observe every detail. You can still be sure that once received, the product will always meet the high-quality standards guaranteed by Ginori 1735. Furthermore, we offer a personal shopping service via video call, which allows you to see the products in real-time, explore every detail, and receive personalized advice from one of our experts. To book an appointment, contact us by email or WhatsApp +393494749284.

We’re sorry, but we cannot provide official valuations for sales or insurance purposes. To obtain an accurate estimate of your item’s value, we recommend contacting a local antique dealer or a specialist in the field.

The dishwasher resistance of decorated Ginori 1735 products is evaluated according to the EN 12875-4 standard. All products are dishwasher safe, but to preserve those with precious metal decorations, such as gold and platinum or hand-painted decorations, longer, hand washing with a mild detergent is recommended. Specific care instructions are provided in each product sheet.

Microwave resistance is evaluated according to the UNI EN 15284 standard. Collections decorated with metals, including gold and platinum, cannot be used in the microwave oven. Also, since these are not products specifically designed for oven use, Ginori 1735 porcelains must not be used in conventional ovens or in direct contact with flames. Specific care instructions are provided in each product sheet.

All Ginori 1735 products are manufactured in accordance with European Regulations EU Regulation (EC) 2023/2006 and (EC) 1935/2004 for food contact materials. All decorations are tested for food compliance (metal release) in accredited laboratories according to the following standards:

• European Regulation EC 1935/2004 and Directive 2005/31/EC
• Japanese MHLW Migration Specification No. 370 (2008 revision)
• U.S. FDA Compliance Policy Guides 7117.06 – 7117.07
• China - GB 31604.34-2016 & GB 31604.24-2016
• GSO ISO 6486-2 and Gulf Technical Regulation GSO 2231 + ISO 17294-2:2023

Limits and specifications for the State of California:
Regarding commercialization in California, Ginori 1735 refers to the limits prescribed by Proposition 65. If thresholds are exceeded, as required by law, Ginori 1735 notifies the retailer, who may continue to sell the product provided that the end consumer is correctly informed.

All tableware decorations by Ginori 1735 are tested and designed to be compliant for food contact according to international standards.
For decorations intended for ornamental use only and not compliant with food contact regulations, the product page clearly states that the item is not suitable for food use. This applies to certain pieces from the "Arte" collection by Gio Ponti.

No, we do not offer repair services for old products or sets. We recommend contacting specialized professionals in your area. We do not have a list of recommended professionals, but a local expert can assist with evaluation and possible repairs.

The lids of our products are made and fired in the kiln together with their respective bases, ensuring a perfect match. Therefore, we do not have spare parts. We recommend contacting a local porcelain specialist for assistance in finding or making a compatible lid.

We invite you to contact our Client Service, indicating the name of the collection or sending a photo of the desired piece. This way, we can check stock availability and, if possible, fulfill your request.

Every Ginori 1735 piece is created to be loved and passed down. Like any precious object, following some care tips in using and cleaning Ginori 1735 products will help preserve their aesthetic and technical qualities, allowing them to continue creating special moments and inspiring future generations.
All products are rigorously tested for food safety and meet international standards.
Dishwasher resistance is evaluated according to EN 12875-4. All products are dishwasher safe, but to preserve those with precious metal or hand-painted decorations, hand washing with a mild detergent is recommended. Specific care instructions are provided in each product sheet.
Microwave resistance is evaluated according to UNI EN 15284. Collections decorated with metals, including gold and platinum, cannot be used in the microwave oven. Also, these porcelains must not be used in conventional ovens or in direct contact with flames. Specific care instructions are provided in each product sheet.
Additionally, you can always consult our Product Care Information and find more maintenance details in each product sheet.

Limits and specifications for the State of California:
Regarding commercialization in California, Ginori 1735 refers to the limits prescribed by Proposition 65. If thresholds are exceeded, as required by law, Ginori 1735 notifies the retailer, who may continue to sell the product provided that the end consumer is correctly informed.

All tableware decorations by Ginori 1735 are tested and designed to be compliant for food contact according to international standards.
For decorations intended for ornamental use only and not compliant with food contact regulations, the product page clearly states that the item is not suitable for food use. This applies to certain pieces from the "Arte" collection by Gio Ponti

Ginori 1735, in carrying out its activities, is committed to safeguarding the surrounding environment and contributing to the sustainable development of the territory. Furthermore, the company strives for transparent management of environmental aspects, active participation of its Employees, constant monitoring of business processes, and identification of industrial solutions with the lowest environmental impact.

Ginori 1735 fights against any behavior that could lead, even negligently, to improper management of environmental activities, possibly causing environmental pollution or disasters. Employees, in their daily work activities, are required to pay attention to sustainably consuming paper, water, and energy, as well as respecting waste sorting regulations. To strengthen the duty of environmental protection, Ginori 1735 strictly complies with legal requirements, environmental protection directives, and hygiene regulations, and commits to always maintaining correct and vigilant behavior.

The Ginori 1735 Code of Conduct 231 can be consulted here. This Code was developed in line with the provisions of the KERING Group Code of Ethics and its related implementing policies. In accordance with the values of legality, fairness, loyalty, and transparency guiding the Group’s operations, the Code defines the behavioral rules that must inspire the activity of Richard Ginori S.r.l. and that all recipients are required to respect.

Centuries of Tradition
Founded in the heart of Tuscany in 1735, Ginori 1735 is one of the oldest and most prestigious porcelain manufactories in Europe.

Artistic Crossovers
We collaborate with international designers and artists to create products that combine tradition and innovation, blending contemporary elements with classic lines.

Passion for Beauty
All materials used — porcelain, crystal, gold — are known for their beauty, durability, and resistance. Three qualities always pursued in our productions.
We bring art and beauty into everyday life and everyday life into art through our pure porcelain creations.

It all began in 1735 in Doccia, Tuscany, when Marquis Carlo Ginori founded a porcelain manufactory destined to become a worldwide style icon. Its founder was inspired by the art, spirit, and vibrant culture of Italy at the time. The Florentine Maison is guided by a timeless goal: to transform porcelain into pure beauty. For nearly three centuries, Ginori 1735’s mission has been to promote a modern Renaissance through the rediscovery of everyday life, with its pleasures and artistic expressions. Today, the world of Ginori 1735 is shaped by a multitude of voices and styles that reinterpret the Maison’s heritage through the vision of new generations of style masters, able to bring art into everyday life and everyday life into art, thus redefining the very concept of porcelain and style.

With over three centuries of history, Ginori 1735 embodies the essence of Italian craftsmanship mastery and timeless elegance. Every piece is a celebration of tradition, combining ancient art with contemporary design to create unique and refined porcelains. In a world where quality and taste are synonymous with excellence, Ginori 1735 represents the luxury of Italian living. Our collections, inspired by the beauty and culture of Tuscany, offer a touch of sophistication and bold joy on every occasion. Let yourself be carried away by the magic of Ginori 1735, where every detail is cared for with passion and dedication. Discover the art of living the sweet life with style and grace through our creations that tell stories of beauty and tradition.

“Richard Ginori” refers to the company’s name, while “Ginori 1735” is the brand name.

Currently, our manufactory and showroom are not open to the public for private visits.
However, on special occasions and at the discretion of our offices, dedicated visits may be organized for companies, industry professionals, or special collaborations.
For any requests, please contact our Client Service, who will forward the case to the appropriate department.

Check if it ended up in the "spam" or "promotions" folder, or search for “no reply” in the search bar. If you still don’t find the email, contact Client Service.

By creating your personal account on Ginori 1735 you can access exclusive benefits such as:
• Extended return right up to 30 days
• Manage your personal data related to your account
• Access your order history
• Make purchases faster thanks to saved data
• Ability to save your favorite items in the Wishlist
• Receive the latest Ginori 1735 updates
• Manage privacy consents

You can create an account by clicking here to enjoy some exclusive benefits.

If you have an account but forgot your password, you can reset it from the Login page by clicking on FORGOT PASSWORD?

The Privacy Policy of Ginori 1735 can be consulted at this link.

To modify personal information, including name, birthdate, and email address, visit the MY ACCOUNT area. Log in to your account.
To delete your account, please Contact us.

You can subscribe to our newsletter by clicking here.
You will receive an exclusive surprise and stay updated on all Ginori 1735 news and special initiatives.

Check your Spam or Promotions folders. Also try searching with a keyword like “Ginori 1735”. If after these checks you still can’t find it, write to our Client Service specifying the email address you used to subscribe.

We love sharing our latest news and inspiring you with fresh ideas, trends, and new collections. To stay updated, subscribe to our newsletter and follow us on Instagram, Facebook, and Pinterest. Remember to tag us in your photos!

We do not offer online promotions. Offers are available exclusively in the Outlet section of our Manifattura Flagship Store (details available in the Stores section). However, by subscribing to our newsletter, you can receive an exclusive benefit on your first online order.

You can send your request to the email address [email protected]: our team will take care of it and get back to you as soon as possible.

For any commercial inquiries, please contact our team by writing to [email protected] indicating the location of your business. We will be happy to assist you as soon as possible.

For any commercial needs, please contact our dedicated office at [email protected] indicating the location of your business. Our team will take care of your request and provide you with a response as soon as possible.

You can send your request to the email address [email protected] indicating the location of your business. Our team will take care of it and get back to you as soon as possible.

You can contact Ginori 1735 Client Service via the online form or by emailing [email protected].
Alternatively, you can reach us via WhatsApp at +39 349 4749284.

Our team is available Monday to Friday excluding holidays, from 9:00 to 13:00 and 14:00 to 18:00 (CET) to assist you and answer any questions.

Yes, we offer an exclusive online Personal Shopping service. For personalized advice and a detailed presentation of our collections, you can book a video call appointment. To schedule, fill out the form or write to us on WhatsApp at +39 349 4749284.
During the video call, one of our Client Advisors will guide you through our most iconic creations, helping you select perfect items to enhance your table setting or find an exclusive gift.

Yes, you can create a wedding list directly on our website. You can select your favorite items from the iconic Ginori 1735 collections, either with the help of our Client Advisors or independently. The list can be modified at any time, and the gifts chosen by your guests will be delivered in a single shipment to furnish your love nest.
For more information or to start your wedding list, please fill out the dedicated form.

Currently, our factory and showroom are not open to the public for private visits.
However, on special occasions and at the discretion of our offices, dedicated visits may be organized for companies, industry professionals, or special collaborations.
For any requests, please contact our Client Service, who will forward the case to the appropriate department.

To return an order purchased in a Boutique, you will need to go directly to the store where the purchase was made. You can find the contact details here.

No, any exchanges or returns must be handled directly with our online shop’s Client Service.

At the moment, it is not possible to place an online order for in-Boutique pickup.

Use our store locator to find the closest Boutique to you.

Product availability may vary between the online store and Boutiques. We recommend contacting the specific Boutique to check availability of a particular item.

We invite you to contact the Boutique directly to check whether it is possible to reserve an item.

Yes, we offer exclusive services such as tailored consultation. You can book a free personal shopping session directly here.

No, at the moment we do not offer a gift card service.

Yes, this is possible. Our Boutiques offer a shipping service to deliver your purchases directly to your address. We ship worldwide.

Yes, all our Boutiques offer elegant gift wrapping, perfect for any occasion.

Opening hours may vary from one Boutique to another. We recommend checking the dedicated Google page for each Boutique, which is always updated with the latest information.

Our Boutiques provide support for creating wedding registries or personalized corporate gifting solutions. We encourage you to contact the store directly for more information.

Yes, our Boutiques accept major digital payment methods, including Apple Pay and Google Pay, as well as credit and debit cards.

Yes, it is possible to make a purchase over the phone with the support of the Boutique. Please contact the store directly to check availability and procedures.

If a product is not available in-store, our team can check availability at other Boutiques or on the official website. If it is not available immediately, it is possible to place an order.

Yes, our staff can assist you in English. Some Boutiques also have multilingual teams to provide international service.

Yes, all our sales assistants receive comprehensive training on Ginori 1735’s history, values, and design to assist you with expertise and passion.

Yes, they are accessible to people with reduced mobility and those with strollers. For specific needs, we recommend contacting the Boutique you wish to visit: our team will be happy to provide dedicated assistance.